Understand our account deletion and data retention policies, including the 40-day recovery period guarantee.
At Managed It Work, we understand that circumstances may lead users to request account deletion. This policy outlines our procedures for account deletion, data retention, and the recovery period we provide to ensure you have control over your data.
Our primary commitment is to give you full control over your data while maintaining the highest standards of data security and privacy. When you request account deletion, we implement a 40-day grace period during which your account can be fully restored.
When you request account deletion, your account enters a 40-day recovery period. During this time:
During the 40-day recovery period, your subscription (if active) will be suspended and no further charges will apply. Any remaining subscription period will be preserved in case you choose to restore your account.
If you change your mind within the 40-day period:
We guarantee that if you log in within 40 days of account deletion, your account will be completely restored with 100% of your data intact. This is our commitment to ensuring you never lose your valuable business data unintentionally.
Here's what happens to your account and data throughout the deletion process:
You request account deletion. Your account is immediately deactivated and moved to secure archival storage. All active sessions are terminated.
Your data remains securely archived. You can restore your account at any time by logging in with your original credentials.
If you haven't restored your account by this date, our automated system begins the permanent deletion process.
All your data is permanently erased from our active databases, backup systems, and archival storage using secure deletion methods that meet industry standards.
Once the 40-day period has passed and permanent deletion begins, the process cannot be reversed. Your account and all associated data will be permanently removed from our systems with no possibility of recovery.
Throughout the entire deletion process, your data remains protected by our industry-leading security protocols. We employ end-to-end encryption, access controls, and audit logging to ensure your data is handled securely at every stage.
We recommend taking these steps before requesting account deletion:
To prevent unauthorized deletion requests:
If you manage data for multiple users (students, hotel guests, gym members, etc.), please ensure you have appropriate legal grounds and have notified affected individuals before deleting your account, as this action may affect their data as well.
Unfortunately, after the 40-day period ends, the deletion process becomes irreversible. We send multiple reminder emails during the recovery period to help prevent accidental permanent deletion.
The 40-day period is fixed to ensure consistent data management practices. However, you can contact our support team if you have exceptional circumstances that require special consideration.
All data associated with your account is deleted, including: user profile, business data (students, guests, members, inventory), financial records, documents, settings, and activity logs.
For security and data protection reasons, all accounts go through the 40-day recovery period. This ensures that account deletions are intentional and prevents data loss from unauthorized access.
You can request account deletion through your account settings page. The process requires verification to ensure it's authorized by the account owner.
If you have questions about our deletion policy or need assistance with your account:
At Managed It Work, we are committed to providing you with control over your data while ensuring the highest standards of security and privacy. Our 40-day recovery policy reflects our dedication to protecting your valuable business information.
This policy was last updated: January 2025